Efficient & Secure IT Support for SMBs

Efficient IT support.
Secure operations.

Remote PC Technicians delivers efficient, secure IT support for small and medium businesses: remote help desk, managed services, network and server administration, data backup and recovery, and IT consulting. Use the contact form below for any service inquiries or if you need a service not listed.

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Services Overview

The list below provides examples of our core services. If you need any IT-related service not shown, submit the contact form below.

Help Desk & Remote Support

  • Fast phone-, email- and web-based troubleshooting and repair.
  • Remote tasks: virus/malware removal, email and printing troubleshooting, network connectivity fixes, routine maintenance, and most workstation repairs.
  • If remote support isn’t possible, we dispatch onsite technicians quickly.

Managed IT Services

  • Full IT infrastructure management: workstations, servers, monitoring, inventory, patching, antivirus, help desk, and automated backups.
  • Software inventory and IT purchase management.
  • RMM platform and proactive alerts (e.g., failing drives).

Computer Repair & Maintenance

  • On-demand repair, performance optimization, OS and security patching, malware removal, and ongoing maintenance.

Consulting & Procurement

  • IT planning, budgeting, and cost reduction.
  • Equipment procurement advice to save time and money and support growth.
  • Server upgrades, migrations, relocations, and expansion planning.
  • Design of backup, disaster recovery, and business-continuity systems.

Backup & Disaster Recovery

  • Onsite and offsite backup design and monitoring for servers and workstations.
  • Recovery from accidental deletion, previous points in time, and disasters (fire, flood, earthquake, theft).

Offsite Backup

  • Secure offsite data storage and monitoring to protect against local disasters.

Email & Exchange Services

  • Setup and management: Exchange, POP, SMTP, IMAP.
  • Hosted email management and ongoing support.

Internet, Email & Content Protection

Protect Your Business and Yourself with Our Internet and Email Protection, Privacy, and Content Filtering Services

  • Overview: Comprehensive internet browsing protection, privacy, and content filtering to reduce online risk from malware, phishing, ransomware and other threats.
  • Internet Browsing Protection: Advanced filtering technology to block malicious websites, prevent unauthorized access, and provide real-time monitoring and alerts.
  • Email Protection: Advanced email filtering to block phishing and malicious messages, with real-time monitoring and alerts.
  • Spear Phishing Simulations: Benign, controlled phishing simulations to test employee awareness; tailored training for risky users to improve resilience.
  • Privacy Protection: State-of-the-art encryption and regular security updates to keep sensitive data secure and confidential.
  • Content Filtering: Controls to limit access to inappropriate or non-work-related sites, with monitoring and alerting to maintain productivity.
Why Choose This Service:
  • Comprehensive internet/email protection, privacy, and content filtering
  • Advanced filtering technology and encryption
  • Real-time monitoring and alerts
  • Regular security updates and targeted training

Contact us via the form below to learn more or to enroll in protection and simulation services.

Network Setup & Security

  • Wired and wireless network design and secure implementation using industry-standard routers, firewalls, switches, AV, patches, and monitoring.
  • VPN setup: remote, site-to-site, and secure access for satellite offices, laptops and mobile devices.
  • Router/firewall configuration, content filtering, and wireless network support.

Remote Access & VPN

  • Secure remote access for laptops, tablets, smartphones and satellite offices.
  • VPN and remote access configuration and support.

Server Installation & Support

  • Design, implement and support servers and services: Domain, DNS, Print, Backup, Exchange, SQL, QuickBooks, Xactimate, clustering and fault tolerance.

QuickBooks & Xactimate

  • Install and configure QuickBooks and Xactimate for single and multi-user environments (server or master workstation) with proper backups.

Mobile Devices & Wireless

  • Configure email, VPN, remote access and wireless for smartphones, tablets and touchpads.
  • Secure wireless network setup for desktops, printers, IoT devices and guest access.

Router & Firewall Configuration

  • Install and optimize routers and firewalls for performance and security.
  • Implement VPNs, content filtering and wireless networks.

Technology Service Plans

  • Monthly Workstation/Server Plan: Helpdesk, remote support, maintenance, enterprise antivirus, malware removal, basic monitoring and RMM.
  • Monthly Backup Plan: Onsite and offsite backups with monitoring.
Example Service Plans:
  • Simple Monthly Plan: Help desk, live/unattended remote service, and onsite visits included.
  • Maintenance Plan: OS/security patching, antivirus monitoring, malware scans, performance optimization.
  • Maintenance Plus Plan: Includes Simple Monthly Plan features.
  • Backup Plan: Onsite/offsite backup and monitoring.

Virus & Malware Protection

  • Managed server/client antivirus, strong firewall, email/web filtering, automatic updates and rapid removal/restoration services.

Green IT

  • We minimize environmental impact through remote service, paperless workflows, e-recycling, virtualization, energy-efficient devices, convergence of devices, and flexible scheduling to reduce commuting.

Why Choose Us

Reliable computer engineering built around high standards of security and speed.

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Comprehensive, Proactive IT Services

We don't wait for your systems to fail. We actively patch, update, and manage hardware to stop problems before they disrupt work.

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Fast Remote Resolution & Onsite Support

Our technicians solve over 90% of issues remotely in minutes. When physical support is required, we dispatch localized dispatch technicians immediately.

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Real-Time Monitoring & Backup Solutions

Proactive drive health testing, server loads, and instant notifications. Your data is constantly backed up locally and securely stored offsite.

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Security-First Approach & Privacy Protections

Every setup contains enterprise firewalls, antivirus, access keys, and secure VPN connections to shield proprietary data files.

Trusted by Local Businesses

Read feedback from small and medium businesses we support daily.

Contact Our Team

Use the contact form below for any service inquiries or if you need a service not listed. Request a quote, schedule a consultation, or get immediate support today.

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